M.Z. Arifin, A.P. Wibawa, N.S. Herman, N.C. Pee, U.R. Hashim, D.C. Yuliani
Queue management is one way to improve service quality at Polyclinic of Universitas Negeri Malang (UM). Based on the observations of the researchers, it was found that the management of the Polyclinic of UM queue could still be optimized again regarding the queue number information and service time so that patients could definitely know what number they were in the queue and what time they would get treatment. The results of this observation are supported by the statement of the administrative officer stating that the registrations procedure is still manual by filling out the form paper and waiting for the call in the waiting room without the queue number. Based on this background and looking at Indonesian rules and regulation that states special treatment can be given to people with certain conditions, researchers are inspired to make website queue development by implementing Bayes Theorem as an algorithm in priority decision support systems. In creating this development website, researchers used the waterfall development method. Data collection is done using a questionnaire. Validation questionnaires were used as website validation data by software engineering experts and algorithm experts. Participants' questionnaires were used to determine user satisfaction with the website, and accuracy questionnaires were used by experts to assess the accuracy of the theorem in giving priority. Based on the results of research and data analysis, 100% validation was obtained by experts, 99.87% by users, and 75% by experts. These three percentages provide the conclusion that the research development website is valid and feasible to use. © Published under licence by IOP Publishing Ltd.
Electrical Engineering Department, Universitas Negeri Malang, Malang, Indonesia; Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
