Ence Surahman, Sulthoni
This study aims to measure the level of student satisfaction with online learning services in higher education. The research method used is a survey, it is to meet the data needs on a large scale. The study population was students of higher education at the undergraduate level from 26 universities. Samples were taken randomly with due observance of campus representatives from all regions of Indonesia (N=224). The data collection tool used an online learning satisfaction questionnaire that was developed and validated. The questionnaire contains 19 statements. The data analysis used was descriptive statistical analysis techniques. The results of data processing showed a very satisfying level of 19%, 41% satisfied, 30% dissatisfied, and 10% very dissatisfied. Several factors causing dissatisfaction include limited internet access, and low lecturer's attachment and guidance. The findings are expected to be input to higher education leaders and lecturers in order to improve the quality of online learning services according to the needs of students. © 2020 IEEE.
Universitas Negeri Malang, Department of Educational Technology, Malang, Indonesia
