Zummy Anselmus Dami, Ali Imron, Burhanuddin Burhanuddin, Achmad Supriyanto
The study examines whether trust, job satisfaction, and leader-member exchange mediate the relationship between servant leadership and organizational citizenship behavior. The study also examines whether trust and leader-member exchange mediate the relationship between servant leadership and job satisfaction. This study used quantitative methods with a sample of 180 lecturers from 26 Christian higher education institutions in Indonesia. A partial least squares approach was used to verify the hypothesis that had been proposed. Results from factor analysis and structural equation modeling showed that trust, job satisfaction and leader-member exchange are direct outcomes of servant leadership, and organizational citizenship behavior was an indirect outcome of servant leadership. © The Author(s) 2023.
Universitas Negeri Malang, Malang, Indonesia
